📄 PRIVACY POLICY – Ticket Express IT

Last updated: 01/05/2025

1. Data Controller

The data controller is an independent freelancer who operates the website Ticket Express IT, which functions exclusively online and is based in Italy.
You can contact us through:

• Email: booking@ticketexpressit.com

• WhatsApp: +39 3514350853

2. What Personal Data We Collect

Ticket Express IT does not collect or store any sensitive or financial booking data, as all bookings are made directly on third-party platforms (e.g., Expedia, Booking.com, Kiwitaxi, Trip.com).
We only collect limited personal data in the following cases:

• When users contact us via email or WhatsApp (name, email address, phone number).

• If a contact form is present on the website and is filled out by the user.

3. Purpose of Data Processing

We process your personal data solely for the following purposes:

• To respond to inquiries or customer service requests.

• To manage and facilitate communication related to our website and services.

• We do not use your personal data for marketing or advertising unless you have given explicit consent.

4. Legal Basis for Processing

The legal basis for processing your data includes:

• Your consent, when you voluntarily provide data to contact us.

• Our legitimate interest in offering support and responding to user inquiries.

5. Data Retention

Your data will be retained only as long as necessary to respond to your request or inquiry. Once the communication is concluded, your data will be deleted, unless there is a legal obligation to retain it for a longer period.

6. Data Sharing

We do not sell or share your data with third parties, unless:

• Required by law.

• Necessary to provide technical or customer support as requested by you.

7. Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

• Right of access – to know what data we hold about you.

• Right to rectification – to correct inaccurate or incomplete data.

• Right to erasure – to request deletion of your data when it is no longer necessary.

• Right to restrict processing – to limit how your data is used.

• Right to object – to oppose certain types of processing.

• Right to data portability – to receive a copy of your data in a portable format.

• Right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali): https://www.garanteprivacy.it

8. Data Security

We implement appropriate technical and organizational measures to ensure the security and confidentiality of your personal data, and to prevent unauthorized access, alteration, or disclosure.

9. External Links

This website contains affiliate links that redirect users to third-party websites. We are not responsible for the privacy practices or content of those external sites. Please consult their respective privacy policies.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date of the last update indicated at the top.

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